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Produkt
Omnichannel-styring
Nå skyldnere dér, hvor de er, gennem de kanaler de faktisk bruger, med dokumenterbar levering.
Nordiske indbyggede kanaler
Debbie koordinerer kommunikationen på tværs af breve, SMS, e-mail og automatiske udgående opkald. I Norden integrerer vi direkte med e-Boks (DK), DigiPost (NO) og Kivra (SE), så følsomme inkassomeddelelser leveres sikkert og verificerbart.
- Juridisk compliance via sikre digitale postintegrationer.
- Automatisk kanalskift, hvis den primære metode fejler.
- Tone og sprog tilpasses den enkelte skyldnerprofil.
e-Boks
Denmark
Kivra
Sweden
DigiPost
Norway
Global
SMS / Email / Print
Interaktionsstrøm i realtid
Følg engagement i realtid. Se præcis, hvornår en skyldner åbner en e-mail, ser en faktura eller klikker på et betalingslink. Dataene går direkte ind i sagens tidslinje og hjælper jer med at vælge næste bedste handling.
- Øjeblikkelig forebyggelse af bounces via Cosmo-e-mailvalidering.
- Spild ikke tid på blindgyder – skift straks til en reservekanal.
- Udløs automatiske opkald eller breve ud fra ulæst-status.
Interaktionsstrøm
09:00 AM
e-Boks DK reminder sent successfully.
09:01 AM
Cosmo Alert: Primary email full.
BOUNCE_PREVENTED
09:02 AM
Fallback workflow triggered. SMS dispatched.
11:45 AM
Debtor viewed interactive invoice.