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Produkt
Omnikanalstyrning
Nå gäldenärer där de befinner sig, via kanalerna de faktiskt använder, med verifierbar leverans.
Inbyggda nordiska kanaler
Debbie samordnar kommunikationen via brev, SMS, e-post och automatiska utgående samtal. I Norden integrerar vi direkt med e-Boks (DK), DigiPost (NO) och Kivra (SE) för säker och verifierad leverans av känsliga kravmeddelanden.
- Efterlevnad via säkra digitala postintegrationer.
- Automatiskt kanalbyte om den primära metoden misslyckas.
- Ton och språk anpassas efter den specifika gäldenärsprofilen.
e-Boks
Denmark
Kivra
Sweden
DigiPost
Norway
Global
SMS / Email / Print
Interaktionsflöde i realtid
Följ engagemang i realtid. Se exakt när en gäldenär öppnar ett e-postmeddelande, visar en faktura eller klickar på en betalningslänk. Uppgifterna går direkt in i ärendets tidslinje och visar nästa bästa åtgärd.
- Förhindra omedelbart studsar genom Cosmos e-postvalidering.
- Slösa inte tid på återvändsgränder – växla direkt till en reservkanal.
- Utlös automatiska samtal eller brev baserat på oläst status.
Interaktionsflöde
09:00 AM
e-Boks DK reminder sent successfully.
09:01 AM
Cosmo Alert: Primary email full.
BOUNCE_PREVENTED
09:02 AM
Fallback workflow triggered. SMS dispatched.
11:45 AM
Debtor viewed interactive invoice.