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Product
Omni-channel Orchestration
Reach debtors where they are, through the channels they actually use, with verifiable delivery.
Native Nordic Channels
Debbie orchestrates communication across global letters, SMS, email, and automated outbound calls. In the Nordics, we integrate directly with e-Boks (DK), DigiPost (NO), and Kivra (SE) — ensuring secure, verified delivery of sensitive collection notices.
- Legal compliance via secure digital post integrations.
- Automatic channel fallback if the primary method fails.
- Tone and language adapted to the specific debtor profile.
e-Boks
Denmark
Kivra
Sweden
DigiPost
Norway
Global
SMS / Email / Print
Real-time Interaction Stream
Track engagement in real-time. Know exactly when a debtor opens an email, views an invoice, or clicks a payment link. This data feeds directly into the case management timeline to inform your next best action.
- Instant bounce prevention via Cosmo email validation.
- Stop wasting time on dead ends; fallback immediately.
- Trigger automated calls or letters based on unread status.
Interaction Stream
09:00 AM
e-Boks DK reminder sent successfully.
09:01 AM
Cosmo Alert: Primary email full.
BOUNCE_PREVENTED
09:02 AM
Fallback workflow triggered. SMS dispatched.
11:45 AM
Debtor viewed interactive invoice.