1/12/2024

Price increase on physical letters hits hard - here's Debbie's alternative

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Debbie's Swiss Army Knife gives you a digital multi-communication platform to optimize customer engagement and minimize costs.

Although PostNord delivers strong and professional solutions within letter and parcel mail, it is clear that a new price increase from January 1, 2025 requires a rethink towards the more flexible, digital and cost-effective communication methods of the future. This is where Debbie is ready to help, and there is much to gain.

If your company sends invoices, reminders or other communications as physical letters, increasing energy surcharges, changing weight ranges and new regulations for special mailings mean that costs are increasing and processes are becoming more complex. You may already have several projects underway to switch to the digital solutions of the future, but take a look at Debbie's Swiss Army Knife, where all the possibilities unfold in one solution.

A digital revolution for your benefit

With Debbie, you can switch to digital channels such as e-Boks, SMS, email, auto-call, digital signature and MitID in one go - channels that are not only much cheaper, but also much more efficient than traditional mail.

  • E-Boks reaches customers in seconds, while a physical letter typically takes up to 5 days to deliver.
  • SMS has an open rate of over 90% within the first 3 minutes. In comparison, a letter can easily sit for days without being opened.
  • Email costs ZERO and allows you to include links, payment options and personal information.

These channels not only give you a faster response from your customers, but also significantly reduce administration.

Efficiency and customer experience hand in hand

A good customer experience is crucial, also when it comes to payment follow-up. With Debbie, you can tailor your communication to suit your customers' preferences. Do they already have an e-Boks? We'll make sure your reminder ends up there. Do they prefer SMS? We take care of that. The result is not only faster payments, but also happier customers because you meet them in their preferred channels.

Example of savings with Debbie

Imagine that your company sends 1,000 reminders per month:

  • Traditional mail:
    1,000 letters at DKK 20 in postage and handling = DKK 20,000.
  • E-Boks:
    1,000 digital shipments of 3 kr. = 3,000 kr.

That's a saving of DKK 17,000 per month or more than DKK 200,000 per year - and that's just one type of communication.

Your business, your future

PostNord's changes are an opportunity for new thinking. Switching to digital solutions through Debbie not only saves you time and money, but also strengthens your company's competitiveness in an increasingly digitalized world.

At Debbie, we will of course continue to service our customers with PostNord, as some types of shipments will continue to require traditional solutions. But for everything else? That's where Debbie can make a difference.

Let us help your business take the next step towards a more efficient digital future.

Are you ready for change?

Contact us today to learn more about how Debbie can transform your communication and ensure faster payments and happier customers. Together we'll create a future that's smarter and greener.

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We make sure you get started with Debbie quickly and take full advantage of your new digital resource in your customer service.