The word inkasso comes from the Italian incasso, from incassare 'to collect', actually 'to put in a chest' according to Den Store Danske, and in the vernacular it is probably most commonly either a Danish movie or the process following non-payment.
At Debbie, we mostly use the term "collection", which to some may have a slightly milder meaning, but is still about taking action when a customer hasn't paid on time.
And the word "customer" is important in this context. Put simply, a customer belongs in the sales department, but becomes a debtor in the finance department if the bill is not paid and ultimately ends up as a debtor with the lawyer or collection agency.
That's fair enough.
However, there's no doubt that most businesses want customers, not debtors and certainly not debtors. So it must be super interesting to keep most of them in the first category.
And imagine if you had a big sieve that always knew exactly who belongs where. Because logically, it's not good business to send customers to debt collection if they don't really belong there. Something happens when a customer is sent to debt collection. Many customers find it very uncomfortable to receive a letter about debt collection - especially if they still consider themselves a customer. Even if they haven't paid.
This can lead to angry reviews, annoying customer service calls and customers finding other suppliers.
At Debbie, we work hard to filter out customers who haven't paid. And we've found that it actually makes a lot of sense to put a filter on.
Our experience shows that by using Debbie's digital and AI-based approach to debt collection, you can retain from 20% to up to 50% of your customers instead of sending them to debt collection. The reasons for the high "rescue rate" are multiple, ranging from a simple, intuitive payment method, to a simple dialog tool, to customer-friendly offers of fair installment plans.
We don't believe that you can completely avoid "debt collection" in its raw form, where the legal system has to intervene over an outstanding debt, but we believe in only using debt collection where debt collection is necessary.
The fact that you should choose a debt collection partner that uses Debbie for debt collection is a completely different (good) story....
Are you curious if your customers are ready for collection when you are? Then book a demo or contact Torben Smedegaard Pedersen at torben.pedersen@debbie.dk or mobile 4012 1408.
